Privacy Policy

This policy explains how Steve Russell Studios handles and protects the information you share with us. We are committed to safeguarding your privacy in full compliance with UK data protection laws, including the UK GDPR and the Data (Use and Access) Act.

If we update this page, the changes will appear right here. This policy is effective from July 2026.

The Information We Collect

We only collect the basic details necessary to work with you:

  • Your name.
  • Your contact details, including email address, physical address, and telephone numbers.
  • The specific services you require from us.
  • Basic demographic details such as postcodes and website preferences.
  • Technical information collected via website cookies.

How and Why We Use Your Data

We always ensure we have a valid legal reason to use your data. Most often, we use it to fulfill our contracts with you, look after our legitimate business interests, or because you have given us your direct consent. Specifically, we use it to:

  • Process your orders, discuss your projects, handle invoices, and deliver the services you require.
  • Maintain our internal business records and improve what we do.
  • Customise our website experience based on your preferences.
  • Send newsletters and updates about our services, what we have been working on, and upcoming events, strictly if you have requested to join our mailing list.

Sharing Your Information Safely

We will never sell, lease, or distribute your personal details to third parties for marketing purposes. To run our studio efficiently, we work with a few trusted cloud services that securely process data on our behalf, including outside of the UK:

  • Xero: We share basic billing and transaction details with our cloud accounting platform to issue manual invoices and manage our accounts safely.
  • iZettle / PayPal: When you pay by card, your payment details are handled securely by Zettle. We never store your full credit card numbers on our own systems.
  • Mailchimp: If you choose to join our mailing list, your name and email address are securely synchronized with our newsletter platform.

All our partners use strict industry-standard encryption and legal security frameworks to protect your data, regardless of where their servers are located globally. We only hold onto your information for as long as legally required for business and tax reporting purposes.

Security, Cookies, and Links

  • Security: We use secure physical, electronic, and managerial systems to prevent unauthorised access or disclosure of your online information.
  • Cookies: We use cookies to optimise your browsing experience. You can see exactly how they work on our Cookie Policy Page.
  • External Links: Our website may link to other sites. Once you leave our website, please note that we do not control those external pages and cannot be responsible for their privacy standards.

Controlling Your Personal Information

You are always in control of your data, and you hold several legal rights under UK law completely free of charge:

  • Opting Out: If you change your mind about being on our mailing list, you can opt out at any time by clicking the unsubscribe link in any email or by emailing jack@steverussellstudios.com.
  • Access and Corrections: You can request a free copy of the personal information we hold about you, or ask us to fix any mistakes, by writing to srs@steverussellstudios.com.

Our studio details are:
Steve Russell Studios Ltd.
Unit 8a, Chalford Industrial Estate
Chalford, Stroud, Gloucestershire
GL6 8NT, United Kingdom

Questions or Complaints

If you ever have any questions about your privacy, please get in touch with us at srs@steverussellstudios.com. In line with UK regulations, we will formally acknowledge any data complaints within 30 days and work quickly to resolve them. You also retain the right to escalate any unresolved concerns directly to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

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